Refund Policy

Last Updated: November 24,2025

1. Scope & Applicability

This Refund Policy applies to all services provided by TideWatcher, including but not limited to: aerial drone photography, orthomosaic mapping, drone inspections, 3D modeling and other custom aerial data services offered via our website.
When you purchase or contract services with TideWatcher, you agree to this Refund Policy together with our Terms & Conditions.

2. When Refunds/Adjustments May Apply

We aim for full customer satisfaction. A refund or service adjustment may be considered in the following circumstances:

• If TideWatcher cancels or is unable to deliver the booked service due to internal issues (e.g., equipment failure, scheduling error) and we cannot reasonably reschedule the service.

• If the work delivered is demonstrably defective, does not meet the agreed specification or scope, and the defect is attributable to TideWatcher.

• Other situations explicitly covered in our service agreement or as required by applicable consumer-protection laws.

3. When Refunds/Adjustments Do Not Apply

Refunds will not usually be granted in the following cases:

• Where the service has already been performed, the deliverables accepted by the client, and the client simply changes their mind (i.e., “buyer’s remorse”).

• Where the deliverables are accepted (e.g., aerial photos/videos/maps) without defect, and the client elects not to use them or requests cancellation after delivery.

• Where delays or issues arise due to external factors beyond TideWatcher’s reasonable control (e.g., adverse weather, regulatory flight restrictions, site access denied by client, force majeure).

• Where the client has failed to comply with pre-service requirements (e.g., not supplying access, permissions, or other information) causing inability to deliver.

• Where a rescheduled service has been declined by the client for reasons not attributable to TideWatcher.

4. Refund/Adjustment Process

• To request a refund or adjustment, you must contact us at our designated email or phone number (listed on our website) within [X] days of the service date or delivery of the deliverables, whichever is earlier.

• Your request must include: the project or invoice number, description of the issue, and supporting evidence (if applicable).

• TideWatcher will review the request and respond within [Y] business days. If approved, we will apply either a full refund, partial refund, or other service adjustment (e.g., re-service, credit) as appropriate.

• Approved refunds will be made to the original payment method within [Z] business days of approval.

5. Credits and Future Work

In some cases, instead of a monetary refund, TideWatcher may offer to provide a credit toward future services or a re-service at no additional charge. The choice of credit vs. refund will depend on the nature of the issue and our agreement with the client.

6. Cancellation by Client

• If you wish to cancel a scheduled service before work begins, you must notify TideWatcher in writing as soon as possible.

• Any deposit paid may be non-refundable after a certain cut-off period, to cover costs incurred (planning, staff scheduling, equipment allocation). The specific cancellation fees or forfeiture will be set out in your service agreement.

• If cancellation or delay is caused by you (the client) preventing access, delaying authorization, or otherwise causing schedule disruption, TideWatcher may charge for costs incurred.

7. Unavoidable Delays / Rescheduling
If work cannot proceed on the scheduled date due to weather, regulatory restrictions, airspace closure, or other factors beyond our control, TideWatcher will work with you to reschedule the service at the earliest practical date. Refunds will not ordinarily apply in such cases unless we are unable to reschedule or deliver within a timeframe acceptable to the client.

8. Changes to This Policy
TideWatcher reserves the right to change or update this Refund Policy at any time. Any changes will be posted on our website with the date of last update. For services booked prior to the update, the policy in force at the time of booking will apply.

9. Governing Law

This Refund Policy is governed by the laws of Mauritius (or the jurisdiction under which TideWatcher is incorporated) and any dispute relating to it shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

10. Contact Information

If you have any questions or wish to request a refund, please contact us:
Email: tidewatcher4@gmail.com
Phone: +230 59011404